At Royal Retailers, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return policy below.

Eligibility

Return Window: You have 30 days from the date of purchase to initiate a return. Items must be returned within this timeframe to be eligible for a refund or exchange.

Who Can Return: Returns are available to all customers who purchased items directly from Royal Retailers.

Condition Requirements

To qualify for a return, items must meet the following conditions:

• Unused and Unworn: Items must be in their original, unused condition with no signs of wear or damage.
• Original Packaging: Products must be in their original packaging with all tags attached (where applicable).
• Complete: All original components, accessories, and documentation must be included.
• No Alterations: Items must not have been altered, modified, or customized in any way.

How to Initiate a Return

Returning an item is easy:

1. Contact Us: Email our customer service team at royalretailersreturns@gmail.com with your order number.
2. Receive Return Authorization: We'll provide you with a return authorization number and prepaid shipping label.
3. Ship Your Item: Pack the item securely and ship it to the address provided using the prepaid label.
4. Confirmation: Once we receive and inspect your return, we'll confirm receipt via email.

Refund Processing

Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned item.

Refund Method: Refunds will be issued to your original payment method. Please allow 3-5 additional business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs: Original shipping charges are non-refundable. However, we provide prepaid return shipping labels for eligible returns.

Shipping Responsibility

Return Shipping: We provide prepaid shipping labels for all eligible returns. Simply use the label we provide to return your item at no cost to you.

Tracking: We recommend using a tracked shipping method. You are responsible for the item until it arrives at our facility. Please keep your tracking number for your records.

Non-Returnable Items

The following items cannot be returned:

• Items purchased on final sale or clearance (marked as such at purchase)
• Customized or personalized items
• Items damaged due to customer misuse or negligence
• Swimwear and intimate apparel (for hygiene reasons)
• Items without original tags or packaging
• Items purchased more than 30 days ago
• Gift cards and digital products

Contact Us

Have questions about our return policy? We're here to help!

Email: royalretailersreturns@gmail.com
Hours: Monday - Friday, 9 AM - 5 PM EST

This return policy is effective immediately and may be updated at any time. Please check back regularly for the most current policy.